Privacy policy

Privacy Policy

Last Updated: July 28, 2026

At Habiora, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit habiora.us, purchase our gardening watering cans and other garden products, or interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

When you visit our website, place an order, or contact us, we may collect the following information:

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment information (processed securely through third-party payment providers)

  • Order details and purchase history

  • IP address

  • Browser type and device information

  • Website usage data and browsing activity

How We Use Your Information

We use your personal information to:

  • Process and fulfill your orders

  • Arrange shipping and provide delivery updates

  • Process payments securely

  • Respond to customer inquiries and provide support

  • Handle returns, refunds, and exchanges

  • Improve our products, website, and customer experience

  • Prevent fraudulent transactions and maintain website security

  • Send updates, promotions, and marketing communications when you have provided consent

Cookies and Similar Technologies

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies help us:

  • Remember your preferences

  • Understand how visitors use our website

  • Improve website performance

  • Provide relevant content and services

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features.

Payment Information

All payment transactions are processed through secure third-party payment providers. Habiora does not store your complete credit card information or payment account details.

Payment providers handle your information according to their own privacy policies and security standards.

Sharing of Personal Information

We do not sell, rent, or trade your personal information.

We may share your information with trusted service providers when necessary to operate our business, including:

  • Payment processing providers

  • Shipping and delivery partners

  • Website hosting providers

  • Analytics and marketing service providers

  • Customer service platforms

These third parties are authorized to use your information only to provide the services required.

Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, loss, or disclosure.

However, no online transmission or storage method can be guaranteed to be completely secure.

Data Retention

We retain your personal information only for as long as necessary to:

  • Provide our services

  • Complete transactions

  • Meet legal and accounting requirements

  • Resolve disputes and enforce agreements

When information is no longer required, it will be securely deleted or anonymized.

Your Privacy Rights

Depending on applicable privacy laws, you may have the right to:

  • Request access to your personal information

  • Request correction of inaccurate information

  • Request deletion of your personal information

  • Withdraw consent for certain data processing activities

  • Request information about how your data is used

To exercise your rights, please contact us using the information below.

Children’s Privacy

Our website and services are not intended for children under the age of 16. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements.

Any updates will be posted on this page with the revised effective date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Habiora
Website: habiora.us

Email: support@habiora.us

Address:
9633 Manchester Dr, Unit 406
Burnaby, BC V3N 4Y9
Canada

Phone: +1 (778) 318-4532