Refund policy

Return & Refund Policy

Last Updated: July 28, 2026

Thank you for shopping with Habiora. We want you to be completely satisfied with your purchase. If you are not fully satisfied with your gardening watering cans or other garden products purchased through habiora.us, you may request a return according to the guidelines below.

Return Period

We accept return requests within 30 days from the date you receive your order.

To be eligible for a return, items must meet the following conditions:

  • The product must be unused and in its original condition.

  • The product must not have any damage, stains, or signs of use.

  • The item should be returned with its original packaging and accessories when possible.

  • Proof of purchase or order information must be provided.

Non-Returnable Items

Certain items cannot be returned, including:

  • Products that have been used, damaged, or altered after delivery.

  • Items returned without original packaging or necessary accessories.

  • Products specifically marked as non-returnable before purchase.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of receiving your order.

Please provide your order number and clear photos of the product and packaging. Our team will review the issue and provide an appropriate solution, including replacement or refund when applicable.

Return Process

To request a return, please contact our customer support team with:

  • Order number

  • Reason for return

  • Photos of the product (if applicable)

After your return request is approved, we will provide instructions for sending the product back.

Please do not send items back without contacting us first, as unauthorized returns may not be accepted.

Refunds

Once we receive and inspect your returned item, we will notify you of the refund status.

Approved refunds will be processed within 5–10 business days and will be issued to the original payment method. The time required for the refund to appear may vary depending on your bank or payment provider.

Return Shipping Costs

If the return is caused by a product defect, incorrect item, or an error made by Habiora, we will cover the return shipping costs.

For returns due to personal reasons, such as ordering the wrong product or changing your mind, the customer is responsible for return shipping costs.

Original shipping fees are non-refundable unless required by applicable laws.

Exchanges

If you receive a damaged or defective gardening watering can or another product, please contact us. We will assist you with a replacement or suitable solution based on your situation.

Contact Us

If you have any questions about returns or refunds, please contact us:

Habiora
Website: habiora.us

Email: support@habiora.us

Address:
9633 Manchester Dr, Unit 406
Burnaby, BC V3N 4Y9
Canada

Phone: +1 (778) 318-4532