Last Updated: October 22, 2026
Overview
At Habiora, we strive to provide a smooth and reliable shopping experience for our customers. If you need to cancel an order for blankets, bed blankets, throws, or other home textile products, please contact us as soon as possible. Cancellation requests depend on the current status of your order.
Cancellation Before Processing
If your order has not yet entered processing, you may request cancellation by contacting our customer service team.
Please provide your order number and the email address used to place the order so we can locate your purchase and review your request. We will confirm whether cancellation is possible.
Cancellation After Processing
Once an order has entered processing, been packed, or been prepared for shipment, cancellation may no longer be available. We will make reasonable efforts to accommodate requests received in time, but cancellation cannot be guaranteed.
If your order has already shipped, you may need to receive the package and follow our Return and Refund Policy to request a return.
How to Request an Order Cancellation
To request a cancellation, please contact us by email or phone and include the following information:
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Order number
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Name used when placing the order
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Email address associated with the order
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Reason for cancellation, if applicable
Please submit your request as early as possible to increase the likelihood that we can stop the order before shipment.
Refunds for Canceled Orders
If your cancellation is approved and payment has already been collected, the applicable refund will generally be issued to your original payment method.
Refund processing times may vary depending on your payment provider or financial institution. It may take several business days for the refunded amount to appear in your account.
If payment has not been collected, a refund will not be necessary.
Order Changes
If you need to change your shipping address, contact details, or selected products, please contact us promptly. We cannot guarantee changes once an order has entered processing or shipment.
If the requested change cannot be accommodated, you may request cancellation and place a new order, provided cancellation is still possible.
Orders That Cannot Be Canceled
Orders that have already been shipped or have reached a stage where fulfillment cannot reasonably be stopped may not be eligible for cancellation. In such cases, you may refer to our Return and Refund Policy for available options.
Nothing in this policy limits any cancellation or refund rights required by applicable law.
Contact Us
For order cancellation requests or questions about an existing order, please contact our customer service team:
Store Name: Habiora
Email: info@habiora.us
Phone: +1 (814) 323-9004
Address: 1010 W 30th St, Erie, PA 16508-1502, United States
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (ET)